Fares and Payment

Fares

• How is the fare calculated?
• Our commission
• What is the waiting time and charge?
• Surge pricing
• Kapten is described in the media as cheaper than Uber, how is it possible if your fares are similar?
• With a fixed fare, what if the trip is shorter or longer than expected?

Payment

• I have an adjustment
• How often am I paid?
• How do I see my trips and earnings?
• Airport drop off and pick up charges
• I think my payment was incorrect

Bonuses

• How much are bonuses and what are the terms and conditions?
• How much is the congestion charge bonus and how does it work?
• How do you decide who gets the £100 Quality of Service Bonus?
• How much is the EV and plug-in hybrid bonus and how does it work?
• When will bonuses end?