Your safety comes first so we encourage you to cancel a ride if you ever feel at any risk.
If it is too late for that, because, for example, the customer is aggressive and you feel that you are in danger, call 999 for urgent assistance.
You can also use the emergency line, which is only for reporting serious incidents’ that are ongoing or that have occurred during a recent Kapten ride where an incident has led to injury, a serious threat to life or illegal activity.
Our Emergency Response Team will not be able to assist you for general enquiries. For emergency use only:
+44 20 3966 2995
To reach our Driver Support Team for general assistance, please email firstname.lastname@example.org
In the case of you being a victim of a crime while using Kapten, we will always assist the police with evidence upon their request.