Airport drop off and pick up parking charges are automatically reimbursed and shown in the ride summary of your app at the following rates:
Drop off:
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Heathrow - No drop off charge
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Gatwick - No drop off charge
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Stansted - £4.00
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Luton - £4.00
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London City - No drop off charge
Pick up:
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Heathrow - £4.50
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Gatwick - £4.00
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Stansted - £8.00
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Luton - £4.00
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London City - £3.50
Please note that a bug in our app means that commission is being incorrectly charged on airport parking fees. Be assured that the commission amount will be automatically reimbursed as part of your normal weekly payment. The reimbursement will be shown under ‘Special Adjustments’ on your Weekly Summary.
We do not operate an airport queueing system, so parking fees for longer than 10 minutes are at your own expense.
In the unlikely event that your Airport Parking Fee is not automatically applied in the app, please complete the following:
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Take a screenshot of the eligible trip
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Submit the screenshot to partners@kapten.com using the subject line 'Missing Airport Fee'