For all of 2019, you will receive the Clean Air Bonus of £10.50 for every day that you complete 2 trips either starting or ending in the Congestion Charge Zone during the congestion charge period of 7am-6pm. The Clean Air Bonus is paid in addition to the Central London Fee of £1.
The Clean Air Bonus will be shown in your ride summary as £13.81 to allow for commission.
Please note that only trips starting or ending within the Congestion Charge Zone count towards the number of trips completed. Trips going through the congestion charge zone do not count towards the total.
We recommend that you are registered with Auto Pay to pay the lower amount of £10.50. You can find out how to do this here.
In the unlikely event that your Clean Air Bonus is not automatically applied in the app, please complete the following:
Wait until 11 am the following business day as some missing trips will be manually adjusted the following business day. You will receive an automatic email confirming that this has happened
Check that your trips did actually start or end within the Congestion Charge Zone here
Check that your trips did actually start or end within the congestion charge hours of 7am - 6pm, Monday to Friday
Take a screenshot of two of your eligible trips
Submit the two screenshots to firstname.lastname@example.org using the subject line 'Missing Clean Air Bonus - DD/MM/YYYY'