When you are at the correct pick-up location and ready for the customer to get into your car, start your waiting time by selecting 'Waiting for Customer.'
The rider has two minutes of free waiting time, after which they will be charged £0.25 per minute. This fee is subject to surge so can increase to £0.75 per minute during busy periods.
We don't expect you to wait more than 8 minutes so the customer will stop being charged after this time. After this 8 minutes, you may choose to continue to wait, or, choose to cancel and receive the cancellation fee and waiting fee.