We know that mistakes can happen or customers may have only given one side of the story. This is why we have a thorough adjustment review process for any adjustment that you think has been made in error.
Our Driver Support team will be more than happy to discuss any adjustment with you and can provide more specific information about why the adjustment was made.
If you think there has been a mistake, the best way to follow this up is to respond directly to the adjustment email with as much information about what happened.
If you have not received an adjustment email, you can find the details of the adjustment here.
Our Driver Support team will then review your case and can reverse any adjustment if it has been made in error. In most cases we are able to cancel incorrect adjustments before it is removed from your pay, otherwise we will reimburse the adjustment in your next pay.