Your rating is an average of every rating that you have received.
If you are new, the number of ratings that you will have received will be quite low. This means that any ratings that you do get will have a more significant impact on your overall score than a more experienced driver.
As you complete more rides, the less each rating will impact your average score.
We review every negative rating and if we feel that the feedback is unjustified, our Quality of Service team will remove the rating.